Welcome to the store at NightRanger.com! When shopping here, rest assured that you are supporting Night Ranger and NightRanger.com. Thank you for your support and we hope you enjoy your shopping experience!
This combination of dedicated customer support, world-class retailing experience, and top-notch technical systems ensures that our customers have the most reliable, secure (and best of all!) cheapest online shopping experience possible. Thanks for shopping on NightRanger.com. We appreciate your support and trust.
In this section you will find information on:
NOTE: If there are any exceptions to these policies on a per-product basis they will be noted on the individual product pages.
We provide our customers with the fastest, most secure and reliable network services available. When you place an NightRanger.com order, your information is protected by 128-bit Secure Socket Layer (SSL) certificate encryption provided by GeoTrust.
Your transaction, including credit card information, is kept safely behind firewalls in the NightRanger.com data centre to protect against outside intrusion. The server where your information is stored is password protected to ensure security within this environment. The password is regularly changed. In addition to protecting the information on our servers through encryption and password protection, credit card information stored is removed once the associated order is complete. We take utmost care by keeping our systems up to date with the latest technology and security features to ensure that your credit card information is kept safe including adhering to the latest standards for data handling provided by Visa, MasterCard, Solo and MaestroCard.
NightRanger.com attempts to maintain product descriptions that are as accurate as possible. Product descriptions are created using information provided by the product manufacturer such as sizing and dimensions.
The final price of an item will be confirmed when you place your order. Outside of our control, your browser or Internet Service Provider (ISP) may cache our store pages which could cause older prices to appear. The price shown in the shopping cart and checkout pages is final.
Your credit card will be pre-authorized for your purchase total once your order is placed. Your final credit card charge is posted after your order has entered the shipping process. Pre-sale tickets purchases are charged to your credit card upon ordering.
Despite our best efforts, a small number of the items in our catalog may have incorrect pricing. If we discover an incorrect price, we will do one of the following:
The availability of items on NightRanger.com is indicated on the product page for each item. This is only an estimate, but is a good indicator of when your order will be shipped. Please keep in mind that we process and ship orders during business hours from Monday through Friday. We do not process or ship orders on Saturday, Sunday or Canadian statutory holidays. If you ordered multiple items, and the availability of these items differ, NightRanger.com will make an effort to ship items separately, as they become available. Shipping charges for split orders will not exceed what you authorized. Split orders are only charged ONCE for shipping.
Here is what you can expect when the availability for a product is indicated as:
IMPORTANT NOTE: If an item becomes UNAVAILABLE by the supplier, we will contact you by e-mail.
NightRanger.com accepts both Visa, MasterCard, Solo and MaestroCard credit cards.
See why ordering through NightRanger.com is securefor information on our Security Policy.
When placing an order on NightRanger.com, you may select to be charged in Canadian dollars (CAD), US dollars (USD), Euros (EUR) or Great Britain Pounds (GBP). When shopping, you can select your desired currency by clicking on the currency flags.
If your credit card's issuing financial institution bills you in a different currency than the one in which your order was placed, they may convert the charge into your card's base currency. Please contact your credit card's issuing financial institution with any questions regarding currency conversions.
The cost of shipping your order is calculated at the time of checkout. The shipping cost is dependant on destination, quantity and weight of the items you ordered as well as the method of delivery you selected. You will have the opportunity to review shipping charges before you submit your order.
All orders will be processed and shipped within one business day of receipt, unless otherwise stated. Shipping times depend on the destination and the method of shipment selected by the customer.
A shipment may be returned to us undelivered due to:
When we receive a returned package that is marked as undeliverable, we issue a full refund (excluding the shipping charges). We are unable to re-ship orders that are returned to us as undeliverable. If you would like to purchase items that were undeliverable, you will need to place a new order.
If you suspect that your order cannot be delivered as addressed and you have not received confirmation of its return or refund after four (4) weeks from the estimated delivery date, please contact us using one of the methods outlined in the Contact Us section.
The following taxes may apply to your order.
NOTE: For regional events and tickets sales, taxes may be included or applied on top of the ticket price as required by the event organizer. The product page and/or the final order receipt will reflect the appropriate taxes applied to the ticket(s).
NightRanger.com does not charge any custom duties on International shipments. Your order may be subject to import duties and taxes. These taxes are levied once your shipment reaches its destination country.
Additional charges for customs clearance may also be incurred by the shipping carrier and passed on to you. We have no control over and cannot predict these charges. Since customs policies vary widely from country to country we recommend that you contact your local customs office if you have any additional questions.
Additionally, when ordering from NightRanger.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
NightRanger.com and its partners are not responsible for international taxes or levies charged for your order.
There policies apply to all ticket purchases. Specific notes about each show pertaining to ordering, payment, taxes, shipping and/or Will Call pick-up are prominently displayed on the individual ticket pages. Carefully review ticket notes and Frequently Asked Questions before ordering tickets through NightRanger.com.
Tickets will either be mailed or will be available for pick-up at the venue's "Will Call" office. We will specify mailing or pick up instructions on the ticket page and/or in your order confirmation email.
"Will Call" is generally a dedicated window at the Box Office where people pick up their tickets. "Will Call" and box offices vary greatly from event to event. Some open an hour prior to event/show time, while others are open during regular business hours allowing tickets to be picked up prior to the show. Please review pick up instructions carefully.
Tickets that are sold as "Will Call" are for pick up only and will not be mailed to the purchaser.
While picking up your ticket, you may be required to present proof of identification such as a government-issued photo ID (such as a driver's license), and the credit card used to purchase the tickets. We recommend you also present a copy of the order confirmation email as proof of purchase, in case there is any dispute at the venue.
If you have further questions, please contact us using one of the methods outlined in the Contact Us section.
If you wish to make changes to an order before it has shipped, please contact us using one of the methods outlined in the Contact Us section. Since we process orders soon after they are placed in order to ship them to you as fast as possible, there is a very short window in which the orders can be modified.
Please note that requested order changes will be made at the discretion NightRanger.com. During certain periods we may not be able to make any changes in time due to the volume and nature of orders. Please ensure accuracy and completeness of your order before submitting the order in the check out process.
After you have submitted your order in the NightRanger.com Store, a confirmation will be sent to the address you entered into your Store Account. This email confirms the receipt of your order. NightRanger.com reserves the right to cancel or limit your order at any point, including after the order confirmation has been issued.
In the event we make a change to an order, we will notify you by contacting the email and/or billing address provided in the order.
Occasionally, NightRanger.com may, at our own discretion, cancel or place limits on an order. These restrictions may extend to orders placed from the same Store Account, the same credit card, and/or orders that use the same billing and/or shipping address.
In the event we make a change to an order, we will notify you by contacting the email and/or billing address provided in the order. The NightRanger.com Store reserves the right to limit or prohibit sales to dealers.
NightRanger.com may terminate your account or your use of NightRanger.com at anytime. You are personally liable for any orders that you place or charges that you incur prior to termination. NightRanger.com reserves the right to change, suspend or discontinue all or any aspects of the site at any time without prior notice.
In order to keep our prices as low as possible, ALL SALES ARE FINAL! We are unable to exchange items or offer you a refund for any reason other than if the products you received are damaged, defective or incorrect.
When you place your order you are entering into a contractual agreement for your order and we will proceed with charging your indicated payment method and delivering the products and/or services.
If the product you receive is remarkably different than what was advertised on NightRanger.com please contact us using one of the methods outlined in the Contact Us section.
If you received a damaged, defective, or incorrect item we ask that you:
If you have questions we are here to help! There are several ways to contact us:
Please specify your name, order number, phone number, and your question when leaving a message.